Contact details
SNAP HEAVEN LTD is the data controller responsible for your personal data.
Company number: 17062483
Registered office: 82a James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, United Kingdom, IP28 7DE
If you have any questions about this privacy policy or how we handle your data, you can contact us at dpo@snapheaven.co.uk.
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Photographs or video recordings.
We collect or use the following information for service updates or marketing purposes:
- Recorded images, such as photos or videos.
- Records of consent, where appropriate.
Lawful bases and data protection rights
Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights.
You can find out more about lawful bases on the ICO's website.
Your rights
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure: You have the right to ask us to delete your personal information.
- Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing: You have the right to object to the processing of your personal data.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information to provide services and goods
- Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You have the right to withdraw your consent at any time.
- Contract: We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate Interest: Processing is necessary for the purposes of our legitimate interests, such as ensuring system security, preventing fraud, and maintaining the integrity of our services, where those interests are not overridden by your rights and freedoms.
Our lawful bases for service updates or marketing purposes
We use consent where required for service updates or marketing purposes.
Where we get personal information from
We get personal information directly from you.
How long we keep information
We only keep personal information for as long as necessary to provide our services and to meet our legal and operational obligations.
Photobooth images
Photos taken using our photobooth are uploaded securely and made available digitally via a private access link provided at the time of capture. Images are stored securely for up to 31 days from the date they are taken, after which they are permanently and automatically deleted from our systems and storage providers.
You may request deletion earlier by contacting us.
Digital photo access
Digital versions of photobooth images are accessed using a secure, time-limited link. These links are designed so that only individuals in possession of the link can view or download the images. Access links expire automatically and cannot be regenerated once the storage period has elapsed.
Photos shared to social media
If you provide consent to share your photos on social media, these photos may be posted to our social media accounts. Such photos may remain publicly available until you withdraw consent or request removal.
Consent records
Records of consent for social media sharing are kept for as long as the relevant photo is publicly available or until you withdraw your consent.
System/application logs
System and application logs necessary for security monitoring, fraud prevention, troubleshooting, and audit purposes may contain limited technical or transactional information. Logs are retained for as long as reasonably necessary to maintain system security and integrity. Where logs contain personal data, access is restricted and safeguarded in accordance with our security policies.
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any transfers, please contact us using the contact information provided above.
Organisation name: Various cloud storage and IT hosting providers.
Category of recipient: Cloud storage provider and IT hosting.
Country the personal information is sent to: Worldwide.
Transfers are made using the UK Addendum to the EU Standard Contractual Clauses (SCCs) and/or the International Data Transfer Agreement (IDTA), or to countries covered by an adequacy decision under UK law.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint